FAQ - Korn Ferry Academy

Frequently Asked Questions

How do I know that my registration for a course intake is confirmed?

All course registrations will have to be completed via Korn Ferry Academy’s Training Management System (TMS). Applicants will be directed to make payment for course fees after selecting the respective course and course intakes that they would like to register for. Payment must be made for an applicant’s registration to be deemed confirmed.

Applicants will be notified via email once their course intake is confirmed when the minimum number of participants has been met. Applicants can also track their registration details by logging into the TMS to check for any change in status in their course intake.

For registration of learning journeys, each application will be reviewed by a member of the Korn Ferry Academy team. Once approved, applicants will be notified via email and the TMS. Applicants will have to make full payment of courses fees prior to course commencement to secure their seats.

Can I cancel my registration if I change my mind?

Applicants may cancel their registration before the course commences with an administrative fee of $100 (before prevailing GST) applied. Applicants will receive a full refund of nett course fees paid, less the admin fee charged. Applicants can log into their TMS account to make the cancellation.

Are there additional fees charged besides the course fees?

Korn Ferry Academy reserves the right to cancel or postpone any course due to unforeseen circumstances. In the event that a course is cancelled or rescheduled, participants will be notified via email 14 working days before the course commences.

If fees have been paid for a cancelled course, participants will be given a full refund of their nett course fees paid.

If the course is rescheduled, payment will be applied on the rescheduled run date.

What are the various funding schemes available?

Individual Sponsored (For SkillsFuture funded courses)

A baseline funding of up to 70% is available to Singapore Citizens, Permanent Residents and Long Term Visit Pass Plus holders.

Singapore Citizens who are 40 years old and above, are eligible to enhance funding of up to 90% with the Mid Career Enhanced Support (MCES).

Singapore Citizens may use their SkillsFuture Credit to further offset the nett course fees.

Singapore Citizens who have an active Post-Secondary Education Account (PSEA) account may also use their balance credit to offset the nett course fees.

Company Sponsored (For SkillsFuture funded courses)

A baseline funding of up to 70% is available to companies registered in Singapore. Small and medium enterprises (SMEs) are eligible to Enhance Training Support of up to 90%. (Please click on the link for the definition of an SME) Company sponsored individuals must be Singapore Citizens or Permanent Residents.

How do I claim the SkillsFuture funding?

Applicants/Companies are not required to claim the SkillsFuture funding. The funding will be automatically applied based on participants’ eligibility. When applicants submit their course/program registration via the TMS, the funding amount will be calculated based on applicants’ personal data submitted to the government grant calculator. Applicants will then be invoiced the nett course fees, after the eligible funding percentage has been applied.

If applicants wish to utilize their SkillsFuture Credits or PSEA to offset their nett course fees, they will have to indicate so in the TMS, when directed to the payments page. To use PSEA balance credit, an Ad-hoc Withdrawal Request needs to be submitted via the Ministry of Education’s online form system.

For all SkillsFuture funded courses and programs, whether individual or company sponsored, participants are required to attend at least 75% of the total course/module hours and pass all related assessments. If participants fail to meet these requirements, they are liable to pay for the full course fees.

What are the accepted payment modes for course fees?

All payment transactions will be made via the TMS platform, through a secured payment gateway.

For individual sponsored applications, applicants can pay for course fees via credit card or PayNow.

For company sponsored applications, companies can pay for course fees via credit card, PayNow or bank transfer.

In line with Singapore’s target to be cheque-free by 2025, we do not encourage cheque payments.

What are the accepted payment modes for course fees?

Are there additional fees charged besides the course fees?

There will not be any additional fees charged besides the course fees during registration.

Administrative fees are only charged when participants request to cancel their registrations before course commences, withdraw from course after commencement, transfer to another intake or request for reassessment.

How are course assessments conducted?

All course assessments will be conducted online via the Learning Management System (LMS). Assessments are multiple-choice based questions and participants will be given an hour to complete the assessment.

All assessments need to be completed within the stipulated window.

If I miss the assessment window, will I be able to complete the assessment in another time frame?

Participants with a valid reason, supported by official documentation, may be given a chance to take the assessment in another window on a case-by-case basis.

Participants who miss the assessment window without valid reasons will be deemed to have failed the assessment and their course status will be deemed incomplete. In such circumstances, participants will be liable to pay for the full course fees as they are ineligible for the SkillsFuture funding.

What if I fail the assessment?

Participants may apply to retake the assessment with an administrative fee of $100 (before prevailing GST) charged. Participants are only allowed a one-time reattempt and should the participant fail the reattempt, their course status will be deemed incomplete and will be liable to pay for the full course fees.

If fees have been paid for a cancelled course, participants will be given a full refund of their nett course fees paid.

If the course is rescheduled, payment will be applied on the rescheduled run date.